Privacy Policy

At Envoy, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you install or use our Shopify invoicing application ("Envoy," "we," "us," or "our"). By using Envoy or accessing https://www.meetenvoy.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

Envoy connects directly to your Shopify store through Shopify's secure API. We only access and process the data necessary to provide our invoicing features.

We may collect and process the following information:

• Store Information: Your Shopify store name, domain, and contact email.
• Order Data: Details related to orders and transactions, including customer name, address, tax, and line items — only as needed to generate invoices.
• App Usage Data: General app activity logs (such as when an invoice is created or downloaded) to improve performance and support.
• Support Data: When you contact us, we may collect your email address and the details of your message for troubleshooting or follow-up.

Envoy does not collect or store sensitive financial information such as full credit card numbers or customer payment credentials.

2. How We Use Your Information

We use the collected information solely to:

• Generate and manage invoices for your Shopify orders.
• Ensure tax, numbering, and document accuracy.
• Provide customer support and respond to inquiries.
• Maintain and improve app functionality and reliability.
• Comply with legal and regulatory obligations where applicable.

We do not sell, rent, or share your data with third parties for marketing, advertising, or unrelated purposes.

3. Data Storage and Security

Envoy uses secure, industry-standard infrastructure and encryption to store and process limited data.

All information is handled in compliance with applicable privacy laws and Shopify's Partner Data Processing Agreement.

We employ:

• Encrypted connections (HTTPS) for all data transfers.
• Role-based access control within our systems.
• Regular monitoring and auditing to ensure data integrity.

We never store customer credit card data or sensitive authentication credentials.

4. Data Retention

We retain store and invoice-related data only as long as necessary to provide our services or comply with legal obligations.

When you uninstall the app, all personally identifiable information associated with your store is automatically deleted from our systems within 30 days, except where retention is required by law.

5. Sharing of Data

Envoy does not share, sell, or trade your information.

Limited data may be shared only in the following circumstances:

• Shopify: Envoy shares essential operational data with Shopify as required to maintain integration.
• Legal Requirements: If required by law, court order, or government request, we may disclose information to comply with legal processes.

6. International Data Transfers

If you access Envoy from outside the United States, your data may be transferred to and processed in the United States.

We ensure that such transfers comply with applicable data protection laws, including standard contractual clauses where required.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your data that we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a portable format.

To exercise these rights, contact us at [email protected].

We may request additional information to verify your identity before processing requests.

8. Children's Privacy

Envoy is intended for use by Shopify merchants and business owners. We do not knowingly collect personal information from individuals under the age of 16.

If you believe a minor has provided us data, please contact us so we can remove it promptly.

9. Data Breach Notification

In the unlikely event of a data breach, we will notify affected merchants and authorities as required by applicable law, including details of the nature of the breach, affected data, and corrective actions taken.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on https://www.meetenvoy.com/privacy-policy, and the "Last Updated" date will be revised accordingly.

Continued use of Envoy after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: